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After sales service[Ningbo Dias After-sales Service Commitment] As a professional manufacturer of lean production equipment and warehouse logistics equipment, we emphasize service marketing, emphasizing the response timeliness of service and the quality of service, so that every customer of Ningbo Dia Industrial Equipment is relieved of worries. To this end, we set up a full-time customer service department to deal with customer complaints and needs in the first time.
1. Warranty period
Ningbo Diao product warranty time is 1 year, due to the quality of the product itself during the warranty period, Ningbo Dia company promises to repair or replace it for free. If it is a human factor, such as forklift collision, placing heavy goods and other quality problems, it is not covered by the warranty, but Ningbo Dia company still provides timely replacement service, only charge for materials, no labor. Specific warranty range: column deformation, beam deformation, paint shedding, simple structure problems of logistics trolleys, etc.
2, warranty period
The warranty period of Ningbo Diab shelf products is 8 years, and the auto parts turnover car, stacking truss series, [warehouse cage] series, [logistics trolley] series are guaranteed for 3-5 years under normal use conditions (except for irresistible factors). ) However, customers need to ensure that the shelves and material turnover vehicles are used under normal conditions and provide the necessary maintenance and proper use.
3, reaction aging
Respond within 2 hours after receiving a call from the customer. Arrange technicians to the site within 48 hours. Involving quality problems, product replacement is completed within one week. If there are special circumstances, the company will inform the customer in advance by email or email.
